• Assist customers with the installation of metering for new and existing sites
• Further your customer service career with this permanent, full-time role
• Hybrid working combining Melbourne office-based and work from home

Want a better job?

You’ll find it at Alinta Energy.

We’re making energy better for our more than 1.1 million customers – and we’re making work life better for our 1,000+ people too.

We believe in better
At Alinta Energy, we’re a friendly bunch working to be the best energy company. Our culture is collaborative, and our passion drives positive change for people and the planet.   

Over the past decade, we’ve evolved from a Western Australian residential gas retailer to one of Australia’s largest energy retailers, generators, investors, and developers with infrastructure across Australia and New Zealand.

Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it.

Help us make energy better

About the role:

The Metering Operations Representative is directly responsible for delivering outstanding service in facilitating the successful installation of smart metering across the relevant National Electricity Market (NEM) jurisdictions. The role adherences to key operational performance metrics and execution of successful and compliant installation of metering upgrades for existing Alinta Energy customer sites.

In this role, you’ll be:

• Delivering outstanding service to Alinta’s customers, resulting in successful installation of metering for new and existing sites, including the establishment of any large-scale smart meter roll-outs
• Assisting customers for meter fault management, in accordance with regulatory obligations
• Interacting with internal and external Stakeholders to resolve any meter exchange related issues
• Delivering on key performance indicators relating to call handling metrics and behaviours
• Contributing to a culture & capability that values and prioritises compliance

Ideally, you’ll bring to the role:

• Experience in a front-line customer service role, preferably a contact centre
• Strong verbal and written communication skills
• High customer service and problem solving skills
• Experience in Window’s computer environment i.e., Microsoft Office
• Ability to work in a team environment

This role best suits someone who is looking to further their career in the customer service space in a corporate environment.

Enjoy better benefits - check our website for the full list!

One of the best things about Alinta Energy is we discover better together. If you like the sound of that, and you’re a match for the role, we’d love to talk to you.

Alinta Energy. That’s better. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.

We look forward to hearing from you.

Click ‘Apply’ to submit your application.
Closing date: Monday 6th May 2024
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